/* Ticketing Public CSS */
.ticketing-box {
    max-width: 720px;
    margin: 0 auto;
    font-family: Tahoma, Arial, sans-serif;
    color: #333;
    line-height: 1.7;
}

.ticketing-title    { font-size: 22px; margin-bottom: 6px; }
.ticketing-subtitle { color: #666; margin-bottom: 24px; }
.ticketing-notice   { color: #856404; background: #fff3cd; padding: 12px 16px; border-radius: 6px; }

/* Card */
.ticketing-card {
    background: #fff;
    border: 1px solid #e0e0e0;
    border-radius: 8px;
    padding: 20px 24px;
    margin-bottom: 20px;
}
.ticketing-card h3 { margin-top: 0; font-size: 16px; border-bottom: 1px solid #eee; padding-bottom: 10px; }

/* Field groups */
.ticketing-field-group { margin-bottom: 18px; }
.ticketing-field-group label,
.ticketing-group-label { display: block; font-weight: bold; margin-bottom: 6px; font-size: 14px; }
.ticketing-req { color: #c0392b; }

.ticketing-field-group input[type="text"],
.ticketing-field-group input[type="tel"],
.ticketing-field-group select,
.ticketing-field-group textarea {
    width: 100%;
    padding: 10px 14px;
    border: 1px solid #ccc;
    border-radius: 6px;
    font-size: 14px;
    font-family: inherit;
    box-sizing: border-box;
    transition: border-color .2s;
    background: #fafafa;
}
.ticketing-field-group input:focus,
.ticketing-field-group select:focus,
.ticketing-field-group textarea:focus {
    outline: none;
    border-color: #0073aa;
    background: #fff;
}

/* Radio / Checkbox */
.ticketing-radio-group,
.ticketing-checkbox-group { display: flex; flex-wrap: wrap; gap: 10px; }
.ticketing-radio-label,
.ticketing-checkbox-label {
    display: flex;
    align-items: center;
    gap: 6px;
    background: #f5f5f5;
    border: 1px solid #ddd;
    border-radius: 6px;
    padding: 8px 14px;
    cursor: pointer;
    font-size: 13px;
    transition: background .15s, border-color .15s;
}
.ticketing-radio-label:hover,
.ticketing-checkbox-label:hover { background: #e8f0fe; border-color: #0073aa; }
.ticketing-radio-label input,
.ticketing-checkbox-label input { accent-color: #0073aa; }

/* Section heading */
.ticketing-section-heading {
    margin: 28px 0 16px;
    border-right: 4px solid #0073aa;
    padding-right: 12px;
}
.ticketing-section-heading h3 { margin: 0; font-size: 16px; color: #0073aa; }

/* File upload */
.ticketing-file-upload { position: relative; }
.ticketing-file-input { display: none; }
.ticketing-file-label {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 10px 20px;
    background: #f5f5f5;
    border: 2px dashed #ccc;
    border-radius: 8px;
    cursor: pointer;
    font-size: 14px;
    transition: border-color .2s, background .2s;
}
.ticketing-file-label:hover { border-color: #0073aa; background: #e8f0fe; }
.ticketing-file-preview { margin-top: 10px; display: flex; flex-wrap: wrap; gap: 10px; }
.ticketing-file-preview img { max-width: 120px; max-height: 120px; border-radius: 6px; border: 1px solid #ddd; }
.ticketing-help { font-size: 11px; color: #999; margin-top: 4px; }

/* Buttons */
.ticketing-btn {
    display: inline-block;
    padding: 11px 24px;
    border-radius: 6px;
    font-size: 14px;
    font-family: inherit;
    cursor: pointer;
    border: none;
    transition: opacity .2s;
    text-decoration: none;
}
.ticketing-btn:hover { opacity: .88; }
.ticketing-btn-primary { background: #0073aa; color: #fff; }
.ticketing-btn-ghost   { background: transparent; color: #0073aa; border: 1px solid #0073aa; }
.ticketing-btn-link    { background: none; border: none; color: #0073aa; cursor: pointer; font-size: 13px; text-decoration: underline; padding: 0; }
.ticketing-btn[disabled] { opacity: .5; cursor: not-allowed; }

/* Messages */
.ticketing-error   { color: #c0392b; margin-top: 10px; font-size: 13px; }
.ticketing-success { background: #d4edda; color: #155724; padding: 14px 18px; border-radius: 8px; margin-bottom: 20px; }

/* OTP */
.ticketing-otp-sent-msg { font-size: 14px; color: #555; margin-bottom: 14px; }
#ticketing-otp-code { letter-spacing: 8px; font-size: 22px; text-align: center; }
#ticketing-otp-timer { font-size: 12px; color: #888; margin-top: 8px; }

/* Requests list */
.ticketing-requests-list { display: flex; flex-direction: column; gap: 14px; }
.ticketing-request-card {
    border: 1px solid #e0e0e0;
    border-radius: 8px;
    padding: 14px 18px;
    background: #fff;
    transition: box-shadow .2s;
}
.ticketing-request-card:hover { box-shadow: 0 2px 8px rgba(0,0,0,.08); }
.ticketing-request-header { display: flex; align-items: center; gap: 12px; margin-bottom: 8px; }
.ticketing-request-id { font-weight: bold; color: #555; }
.ticketing-request-date { margin-right: auto; font-size: 12px; color: #999; }
.ticketing-request-footer { margin-top: 10px; }
.ticketing-empty-msg { color: #999; text-align: center; padding: 30px 0; }

/* Status badges */
.ticketing-status-badge {
    display: inline-block;
    padding: 3px 12px;
    border-radius: 12px;
    font-size: 12px;
    font-weight: bold;
}
.ticketing-status-registered { background: #d1ecf1; color: #0c5460; }
.ticketing-status-pending     { background: #fff3cd; color: #856404; }
.ticketing-status-needs_info  { background: #f8d7da; color: #721c24; }
.ticketing-status-answered    { background: #d4edda; color: #155724; }
.ticketing-status-closed      { background: #e2e3e5; color: #383d41; }

/* Detail */
.ticketing-detail-header { display: flex; align-items: center; gap: 14px; margin-bottom: 20px; flex-wrap: wrap; }
.ticketing-back-link { font-size: 13px; color: #0073aa; text-decoration: none; }
.ticketing-back-link:hover { text-decoration: underline; }
.ticketing-data-list { display: grid; grid-template-columns: 1fr 2fr; gap: 4px 12px; }
.ticketing-data-list dt { font-weight: bold; color: #666; font-size: 13px; }
.ticketing-data-list dd { margin: 0; font-size: 13px; }

/* Images grid */
.ticketing-images-grid { display: flex; flex-wrap: wrap; gap: 10px; }
.ticketing-images-grid img { width: 140px; height: 140px; object-fit: cover; border-radius: 6px; border: 1px solid #ddd; }

/* Conversation */
.ticketing-messages { max-height: 400px; overflow-y: auto; padding: 8px; background: #f9f9f9; border-radius: 6px; margin-bottom: 16px; }
.ticketing-msg { margin-bottom: 12px; padding: 10px 14px; border-radius: 8px; background: #fff; border: 1px solid #e0e0e0; }
.ticketing-msg-admin { background: #eaf4ff; border-color: #b8d9f5; }
.ticketing-msg-meta { display: flex; gap: 12px; font-size: 12px; color: #888; margin-bottom: 6px; }
.ticketing-msg-body { font-size: 14px; line-height: 1.6; }
.ticketing-reply textarea { width: 100%; box-sizing: border-box; padding: 10px; border: 1px solid #ccc; border-radius: 6px; font-family: inherit; font-size: 14px; margin-bottom: 10px; }

@media (max-width: 600px) {
    .ticketing-radio-group,
    .ticketing-checkbox-group { flex-direction: column; }
    .ticketing-images-grid img { width: 100px; height: 100px; }
    .ticketing-data-list { grid-template-columns: 1fr; }
}